Virgin not very active at all!!!

I have been trying to cancel my membership since May 2021 and yet they have just taken another R600 plus from my account. I initially called only to be told their system was down and I must email. I emailed and got a response about delays due to COVID but that the matter would be dealt with. When another two months passed and I still saw the membership fee going out I called again and again was advised they could not help me as the system was down. I have followed up time and again and they are just happily sending the same automated email about COVID delays and collecting my fee. This is a blatant ******* and I am discussed having been a member for nearly 8 years ….

I expect a response and a refund ASAP or will have to engage an attorney