Virgin Not so Active

After emailing Virgin a number of times i decided to give them a call. I have just had the phone put down in my ear by a lady who is not willing to help. Aprils debit order did not run on the 1st as it usually would. On the 11th of May I get an email ( over a month later) that my account is overdue. Please bear in mind that May's debit order has run successfully. I then go to my Hillcrest branch and raise an inquiry to be told not to worry that the virgin active system was at fault. Now at the end of the month i get told that i must simply just pay the overdue account as it is not Virgins fault. This is not a matter for the client but a problem that Virgin is holding. 1. I was not given reasonable time stating that my account was overdue 2. The fact that the debit order did not run is not on the onerous of the customer 3. The level of interaction between Virgin and myself is appalling 4. If no error can be found in relation to my account the full burden must be taken by Virgin