Virgin NOT

I am beyond annoyed at the service given by Virgin.

I sent an email to cancel membership on 12 January. Received an automated reply that they were dealing with it. On the 20th January, I sent another one. Another automated reply and as yet of today, 2nd February, no response from them. On top of it, they have double billed me for January and February despite fees up to date...trying to sort it out at the gym has also not helped. They tried to call on my behalf and the line remained busy for half an hour. They really need to re-look at their business strategy. People have been complaining for years. They have had ample time to improve. Now to fight for cancellation and my money back!! I will never join Virgin again or recommend them. Absolutely shocking service.