Virgin Mobile Customer Care
<p>I thought Virgin Mobile was beter than this....</p> <p>when I first received my Panasonic after my Blackberry was ****** the sim cards were still deactivated, I went into Virgin Mobile Cedar square where they just needed to activate the sim card for me. It's kind of funny how they charge you R 2 just to activate a sim card. I mean two rands are not much but why do I have to pay Virgin Mobile an extra fee for the expected service?</p> <p>I received my statement for January with an indescribable amount. I phoned Virgin customer care asking to send me itemised billing for which I need to pay another R49 rand. Posha (from customer service) helped me and said she will send me the itemised within 48 hours. Today I phoned again asking them what happened to the itemised billing I requested for. this time I spoke to Sithembile. Apparently the request was never sent through and I have to wait another 24 hours to receive something I requested before the debit order goes off!</p> <p>This is the worse customer I have ever received.</p> <p>I am paying out of bundle rates and I got an extra debit note for excessive usage. I don't get it Im penalised twice for using Virgin Mobile data? but when my blackberry was ****** and receive a bill of 4000 there was no penalty?</p> <p> </p>