Virgin Inactive

Good day,

This is my 3rd e-mail request, the previous requests had no response. On the other hand there is no hesitation in taking my membership fee every month.

I have been requesting, even left a message for the Club Manager to contact me 14 days ago, to have my membership frozen or reduced.

I am a single parent juggling a job, kids and studies. I do not have 20 minutes to waste each morning, standing in a queue hoping to gain access speedily. My workouts are usually 30 minutes, a quick in and out is all I have time for. If I do not get a response, which is often the case, I will go the social media route and get widespread public opinion. It would be nice to have competence where people actually respond to your requests.