Virgin give poorer then poor service

Virgin active management and consultant giving terrible and poor service. I wasn't given enough time to make a decision and have been trying for several months to cancel my membership and Reveshen and Rodney not much of assistance. Then Reveshen told us to pay 40% cancelation fee but NEVER mentioned that it was a once off payment (e-mail to prove). R950 was paid and STILL the Memebership is NOT cancelled. No there is still money outstanding and Reveshen arrogantly told me he is not going to tell me how much the 20% is that we still "owe". I have been trying to cancel for a long time and its a poor excuse after a poor excuse. Can someone other then Reveshen assist us in this matter please?