Virgin Does Not Listen to Clients

Complaint: Requested Cancellation 17th Jul 20 Received an email asking why I wish to cancel on the same day I reponded accordingly that I cannot afford it No word from Virgin since you starting debiting my account I return it every month I sent follow up e mails on the 05th September, 04th October and 26th October Lat week I received a call from your Collections department and needless to say I was not happy I requested the caller to have a Team Leader call me urgently I was promised that a lady by the name of Ronel will call me, but dololo And yet you debited me again yesterday Today I tried calling the Help Line and was told system are down and I cannot be assisted

Expectation: Please confirm cancellation and confirmation that my account will not be debited.

Await your urgent reply. Regards Olivia, ***