Virgin Destructive :)

I sent an email to cancel membership in June 2021. I received confirmation from Virgin active saying due to Covid they had limited staff but my request would be actioned. it is now August 2022, and despite numerous emails ( with confirmation of receipt responses), requesting call backs, this company still continues to charge. I checked with a club close to me, and according to them in Dec 2021 I was contacted by retention and I accepted a reduced fee. I was never contacted by anyone till today.