Virgin De-active

<p>I cancelled my gym membership with Virgin Active, Constantia at the end of November 2016. I paid the cancellation fee and was told by Mike (who does not work there anymore) the debit order would still come off at the beginning of December, but VA would debit me for my gym fee of R441,25 and I would receive this imminently. I have requested this payment on numerous occasions, been to the gym 4 times and dealt with 4 different people who gave the guarantee that "it is all sorted'. It's not a huge amount but I am annoyed I have spent so much time & effort in trying to recover this money and promised every single time the money will be paid. I've written on the Facebook page but no one has responded. What more to do??? Who can help me? Such shoddy service!!!</p>