Virgin changes things without notifying customers

Virgin has stopped accepting credit card for debit orders. I had a new card issued due to attempted ***** and now virgin want me to provide a bank acc rather than accept my amending card details. Each month I have to call in to provide same and today they checked all my details to prove who I am and then disappeared when I insisted on just speaking to someone who would bill my card. The lady asked me to hold and disappeared.<br> <br> I called again and was forced to voice mail with the claim that all the lines are busy. I immediately called from a different line and suddenly an operator took the call.<br> <br> Seems virgin will not even now accept a c/c over the phone. Why did the first lady not explain that in response to my opening line on the very first call?<br> <br> The second lady then explained that they are not allowed to do that but I can deposit into their bank account. Doesn't work if you only have a c/c - someone at virgin is not doing any forward planning.<br> <br> On the note of not keeping their clients informed, they change off peak access policy to include Fri, not just Sat / Sun, but nobody tells you. I am sure this is a sale pitch given to prospective clients.<br>