Virgin Active's unproffessional decision making

I am very disappointed with the treatment or should I say service from Virgin Active - Red in Semi-Marks Pretoria. I joined Virgin Active around November 2017 before the launch in December 2017. The consultants told us that when we join we will have access to all the facilities in the gym including classes. Because its been quite a long time without exercising they told us that facilitators will always be there for assistance and we even joined the spinning class as they told us (my friends & myself) and suggested that it will work out well for us. Everything went well for a period of 2 months and now we hear through the g**** vines that morning spinning classes is cancelled and it is cancelled without Virgin Active staff members addressing the matter with us.

Apparently Matthews is the decision maker and I did ask few staff members why are they cancelling the classes because our convenient time is from 5:00 in the morning till 6:30 but it seems like no one is sure as they mentioned that we're not enough to make a class and it is costing them. This is really unacceptable and not professional as they was supposed to discuss it with us before making any kind of decision and I feel like we're treated like nothing.

It will be appreciated if the spinning classes can be brought back as the class is the one working for us and I don't see the need for me to come to the gym without spinning class. They cannot introduce us to such things and when we get used to it they decide to cancel the class. If this is not sorted out with Matthews I will wish to terminate my contract with Virgin Active and will register with any other competitors who will treat us with respect.

Your assistance in this matter will be highly appreciated.