DB
David B

1 reviews | Active since Jan 2024

10 Jan 2024, 22:09

Virgin Active's persisting debit orders beyond Cancellation Date

We so often hear of people's experiences with cancelling a gym membership with Virgin Active. Now I can also give testimony of endless trouble getting VA to stop debiting my bank account with membership fees. 2 months ago I was given the assurance telephonically by a consultant that my membership was cancelled - only to see yet another payment deducted still 2 months down the line! Emails, and even FB Messenger correspondence don't get replies. I will not stop advocating until the last ******** payment is returned/ reversed. All prospective customers of Virgin Active should strongly be advised not to ever sign up for debit order payments with Virgin Active. Mem Card no.: ***

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