Virgin Active's *********** IT department

Incorrect debit order amount for 2 months (going on for 3). I have been struggling with Virgin Active to resolve the debit order since November 2022 where they started to incorrectly debit order the wrong amount.

I have called multiple times to log the fault. I have gone into the Gym to resolve the matter, yet no one is able to assist with this. They continually say they will resolve this problem with the IT department. IT has been almost 3 months of them stating the IT department will resolve the matter. Yet, they say they unfortunately cannot contact the IT department directly.