VIRGIN ACTIVE'S ****************

Good evening. Virgin active sent me an email that I should decide if I want to freeze my membership or not. I immediately responded by letting them know that I am freezing my membership for September and October. I have been pestered by their calls and they have been trying to debit my account. Unfortunately last month they could not debit as I had a zero balance in my bank balance but that has cost me bank charges as this is regarded as a bounced debit. My biggest frustration is that after agreeing to pay them I remembered aboit the freezing membership issue and called them. Unfortunately when I mentioned that I have freezed my membership I was told a lousy story that their records dont show that and it means that because they receive thousands of emails it means mine has not been read. I asked if it was possible to not read my correspondence for 2 months and what then was the purpose of replying to their email but got no answer except" we receive many emails".

Please help Yours Ranoko ML