Virgin Active’s admin email service is horrible

I had emailed Virgin Active at ********** in order to get my gym transferred as I was moving to a different province. I did this well in advance of the weekend as it was Easter Weekend. I also wanted to change my gym before the fee for my old gym was debited. I received no reply.

I then sent the Facebook page a message which received quite a quick response, asking for me to email said person who will have it actioned when they are back in office. On Tuesday at 1pm, I still had no response from either webadmin or from the person from Facebook. By this time, my old gym fee had been debuted off of my account.

I ended up phoning, which is when my query was quickly sorted out and attended to and I have no issues with the person who assisted me on the phone, however, clearly Virgin Active’s email team is not doing their jobs. Horrible service which ended up with me having to constantly contact Virgin Active to eventually get a response .