Virgin Active you are *********** *******! Centurion

Hello Virgin Active you are *********** *******! Centurion 1. Want to cancel my son’s membership. Some staff member says, no the payer must do it. I make my way there and the front end staff member tells me my son needs to do it himself since he is older than 18. And tells me that the person who told me that the payer must do it is wrong. Useless inconsistency. It gets even better 2. Virgin’s systems are off therefore they cannot process my request. 3. I am within the notice period of 20 days before the next debit as they say are the rules. Today is 4 May 4. Not even the paper triplicate dated for today will not be able to be processed before the next debit due to the systems being off. They supposedly cannot backdate cancellations. That is capturing my cancellation of today when the systems go on again So: 1. Because of untrained staff and inconsistent messages my time is wasted. Train your staff 2. I have no option to exit on time and will incur another month’s payment because of your inefficiencies. 3. That is against the law and the consumer protection act. Hence you are *********** and *******. Your business cannot be blessed if this is the way you operate. I am no prophet, but this practice puts you under the wrath of being cursed.