Virgin active worst customer service

Worst customer service. I have been a member of virgin active for more than 5 years as a premier member. After I got retrenched, I had to move to virgin active red, and I paid the transfer fee as well. I cancelled my account by phoning their customer service, but they never cancelled it. They refused me to enter the red club which I paid for. I spoke to customer service, and they said it would get rectified. Nothing was done. Escalation team is completely unresponsive and ***********. I threatened that I will leave and join another gym if this is not resolved after struggling for more than a month. We can't resolve the matter at the club, as they say it’s a head office issue. The customer service indicated that everything is in order, and I paid for my monthly subscription, just for them to tell me that I cancelled my membership. No I can’t enter again. It’s really shocking how they treat their customers. They take your money, and just cancel how they want. This place is really a joke. Wish there is somebody at virgin active that can assist, but it looks if everybody is *********** and useless.