Virgin Active Worst client service

Good Day, I am a member of the LITTLE FALLS RETAIL CROSSING Virgin Active Gym.

I phoned the Virgin Active call centre sometime I think in September to tell them I want my Virgin Active Membership cancelled. I have even tried cancelling the membership in the gym but you guys keep referring me back to a call centre number and you don't respond to emails. I have sent several emails to *** with no response. I have explained several times even via email that I cannot afford the gym fees anymore due to an emergency (funeral and medical bills) that occurred this year that resulted in my funds running out. There is no money in my bank account and my credit card has been frozen because I am even under debt review. I know you have a cancellation fee but your cancellation fee is ridiculous as I was quoted something like R800 plus another R200 at the end of the month for the 4 months remaining of the contract. My monthly installments are R343 per month. So if I am cancelling because I can no longer afford the R343, where must I find R1000 from?

Please cancel my membership and stop trying to continuously debit my account as you are causing me unnecessary bank charges as there is no money in my account like I said. If you want to sue me or blacklist me, please go ahead but cancel my membership please.

Kind regards,

Sibusiso Mdlongwa