Virgin Active - WORST APP & CUSTOMER SERVICES IN SA

I recently changed VA Branches and since then I cannot log in to the VA app. I have called VA about 5-6 times. 3 tickets were "logged" with IT. I have deleted & re-installed the app 10+ times. My password has been reset by VA 4 times. I have been told it is because I owed a R60 admin charge for changing branches which I was told will be added to my monthly debit order - regardless this was resolved and I still do not have access. I have waisted airtime. I have waisted so much time being om hold with VA - currently on hold for 26min in counting as I am writing this. I have also been told on some calls that I cannot get a reference number, and on other calls given a reference number, ***. I have been told that I will receive a call back in a few hours with feedback and no follow up. Honestly at a point where I ust want to cancel this useless contract.