Virgin Active worst administration and customer care service

I am so frustrated with the poor service of Virgin Active administration and the customer care of Virgin Active. On 16 November 2021 at 7:45am I contacted Virgin Active to cancel my contract as it was ending November 2021. I spoke to Nokutula who referenced the call with number: ***2. She confirmed that my contract will be cancelled as requested. Since then Virgin Active has still been deducting membership fees and I have called many times to enquire but I keep getting an automated voice recording. Today after numerous calls I was so shocked that an agent answered the call. Mr Tyron Daniels responded to call saying that Virgin Active customer care does not give reference for their calls. Between Virgin Active and their agents day light ******* is taking place. My money is been ******!!!! It is so horrific that such crimes are committed without any assistance to customer. Virgin Active has the most *********** customer care and administration team. I will certainly be advising everyone against signing up to Virgin Active.