Virgin Active won't let me cancel my subscription. They are ****s and *****sters!

I am extremely disappointed in Virgin Active SA. I have always used Virgin Active as my gym, however recently I moved away and no longer have access to any Virgin Active gym.

I wanted to cancel my membership as I can no longer use it. I called their cancellation department and spoke to one of their employees. I CONFIRMED my cancellation multiple times (after they try resell you better deals) and finally they accepted it. I was told I would be sent a cancellation confirmation email after the phone call.

I did not receive the confirmation email and Virgin active being dishonest, billed me again the following month. I was very upset with this, so I call them again to cancel my membership. Again, I was told that it had been cancelled and I will be sent a confirmation email of this.

I did not receive the email and once again they billed me the following month.

It is ABSOLUTELY dishonest and disgusting. They intentionally don't send you the email so you have no proof of cancelling so they can bill you again. I feel cheated and extremely angry at this. I will make sure to let all my friends know never to use VA because of their dishonesty.

If you go through the same as me, make sure you record the phone call, get the name of the person who helped you, and keep calling back until you get a confirmation email. I will be reporting the next employee that lies to me. It's just appalling.