Virgin Active wont cancel contract

Due to personal reasons, my hubby and myself decided to stop going to gym, after 2 months of signing up the contract. I requested a cancellation in September 2022, and I was asked to pay 4 months cancellation fee. This cancellation never materialised and i was still being debitted monthly. I did call in April 2023 again to cancel, this time I have to pay 2 months cancellation fee. I told the consultant to send me a cancellation letter, to date he has not. I have called many times, speak to different people, wo say that they will send him a message to call me, and yet, even till today, theres no cancellation letter, nor a return call from Virgin Active. I have not used the gym in 8 months, and still pay my monthly contract amount. Please assist in a cancellation process to follow. Thank you.