Virgin active with *****ulent activitions

Virgin Active: Your monthly fee will be debited 2 Jan 2024 due to the public holiday. Paid in advance/benefited from a free month, pls ignore. Info: ***

Please can this nonsense on my name. I have never given go ahead to activate my account. Don't debit my account. I don't want this ****.. I have told the useless ladies at Old Peter Mokaba stadium in Polokwane to cancel this on my name.. but I get calls from you guys on daily basis telling me that my account is on areas.. I don't have account with Virgin active