Virgin Active will only cancel my contract and demand payment for two years

<p>My name is Amanda and I live in the West Rand but I worked in Sandton since 2011.</p> <p>I've been with Planet Fitness since 2011 and never had any problems with them.</p> <p> </p> <p>I decided that instread of continuing my gym contract with them in Rivonia, I should rather try and gym in the evening closer to my home.</p> <p> </p> <p>I contacted Virgin Active Horizon Branch and spoke to a sales consultant. He said Virgin Active currently have a promotion, that when you join them now. The first month is for free. I explained that I will cancel my contract with Planet Fitness because I have already paid for June 2016 and will only join them the 1ste of July. Then he said the first month is for free and I will only start paying 1ste of July. Which should have been 1st of August (but I did not pick that up).</p> <p> </p> <p>The accounts department contacted me and said why didn't I pay them the 1ste of June. I explained on the phone that there is a mistake and I should only start paying the 1ste of July since I've already paid Planet Fitness and the sales consultant knows this.</p> <p> </p> <p>Here is the emails that follow between them and me. I've left out personal information for my own privacy and protection.</p> <p> </p> <p>Fri, Jun 10, 2016 3:41:39 AM</p> <p>Dear Virgin Active,</p> <p>I was already contacted by head office. I went to Virgin Active asking them if I could please switch from Planet Fitness in Rivonia to Virgin Active in Horizon. I already paid Planet Fitness the amount for June. I ask your sales consultant to please make sure the debit order for Virgin Active starts on the 1st of July. He said he will arrange everything. I paid R100 for the access card already.</p> <p>I have spoken to FNB (2nd of June), the sales consultant on the 3rd of June (check your records) as well as head office on the I think 3:30pm the 7th or 8th of July. The calls were recorded, so check your telephonic records, please.</p> <p> If you do not fix this, I will move back to Planet Fitness that gives me less problems than what is happening now. I haven't even started at your gym and I already have problems.</p> <p> If you have any more enquiries, please contact me on my cell ***</p> <p>If I am not available, leave a message. I will get back to you.</p> <p>Sort this out please, or you will lose me as a future client.</p> <p>Thank you. </p> <p>Amanda</p> <p> </p> <p>I decided to cancel the contract and informed them via email in the beginning of July. I have not been at there gym execpt the day I signed the contract and paid for the access card.</p> <p> </p> <p>Second email after I cancelled the contract</p> <p>To: ********** ********** <br /> Subject: Cancellation of Gym Contract ********** 884 Membership number ********** 3 [Case: I3l2UG, Ticket: QZ3MsD]</p> <p>Dear Virgin Active,</p> <p>As you can see, I have been employed by *** and it will not be feasible to continue by contract at Horizon Branch. I am also moving closer to Sunninghill, Johannesburg (where my new office is based) and will not be using any of your gyms at all.</p> <p> The details of the membership and contract are: </p> <p> Contract number: ********** 884<br /> Membership number: ********** 3<br /> Member’s name: Ms Amanda</p> <p> You can also check your recorded phone calls. Head office phoned me 15 July 2016 at 14:03. Please listen to the conversation and you will understand why I do not want to be a member of Virgin Active at all.</p> <p>Kind Regards, </p> <p>Amanda</p> <p> </p> <p>This is there response to a person that really haven't even used their facility and they advitised promotions on radio etc and don't deliver.</p> <p> </p> <p>Virgin Active : ********** 884</p> <p>To amanda</p> <p>Jul 18 at 2:28 PM</p> <p>FROM: ********** <p> </p> <p>Good afternoon Amanda,</p> <p> </p> <p>Thank you for taking the time to contact us.</p> <p> </p> <p>I am sorry to learn that you are wishing to cancel your membership with us.</p> <p>I have reviewed your contract and have noted that you still have 22 instalments left on your contract before it expires.</p> <p> </p> <p>If you would like to cancel your membership, a 40% cancellation fee R3348 and is payable to Virgin Active. This payment will be processed upon confirmation of your cancellation.</p> <p> </p> <p>Please let me know should you wish to proceed.</p> <p> </p> <p>Should you require further assistance, please feel free to contact me.</p> <p> </p> <p>Hope this email finds you well.</p> <p> </p> <p>Kind regards,</p> <p>Renee.</p> <p> </p> <p>Accounts<br /> VIRGIN ACTIVE HEALTH CLUBS - SOUTH AFRICA<br /> Telephone: +27 (0)860 888 886<br /> www.virginactive.co.za<br /> </p> <p>What do you think of this? Do you still want to be a member of a gym like this.</p> <p> </p> <p>If I can go back, I would have never tried to change my gym contract and just stayed with Planet Fitness.</p> <p> </p> <p>Who knew this would happen.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Amanda</p> <p> </p>