Virgin active will double debit you every month!

Dear Virgin Active Team,

I am writing to formally raise a complaint regarding ongoing billing discrepancies on my account.

Since signing up, Virgin Active has attempted to debit my account twice per month. I have repeatedly been informed that my account is in arrears, despite these duplicate debit attempts. I raised this concern previously, however the issue has persisted.

I was subsequently advised in writing that my account is in good standing and that a credit had been app****. I have retained two separate email confirmations supporting this position.

Despite this, I was denied access to the gym this morning on the basis that my account is allegedly outstanding again. This is both inconsistent and unacceptable, particularly given the written confirmations I have received.

Additionally, debit dates appear to have been changed without my consent. I require clarity on:

Why duplicate debit attempts have been made.

Why my account status continues to fluctuate despite written confirmation of good standing.

On what basis debit dates are being adjusted without my authorisation.

This matter has caused unnecessary inconvenience and reputational embarrassment when being refused entry.

I request an urgent written clarification of my account status, a full statement of debits app**** to date, and confirmation that this issue has been permanently resolved.

I look forward to your prompt response.