Virgin Active WC has no interest in listening to member complaints or dealing with them.

I recently had to contact Virgin Active AGAIN about the state of the Table Bay gym. I would like to point out first that VA does not provide members with the option to lay complaints on their website, so they aren't interested in taking them to start with. I wrote a long message outlining all the problems at the gym - all of which management is aware of and have been going on for months. Of course responses are just excuses or the complaints are ignore completely. I received 3 emails from 3 different people before I got a proper response. The response was that that they were going to forward my email to the club manager who would contact me to listen to my complaints, and that if I have problems in future I must feel free to approach the manager directly. Virgin clearly have no interest in dealing with their memebers issues or taking any interest in the state of the gyms and the products they provide. After very clearly explaining that the problem at the gym is the management and that they have to be dealt with the best they would do is go and tell that manager that they have been bad and to listen to the members. What is require here is that the regional office step in and take control of the situation. Just recycling my complaints to the person who is the problem and telling them to contact me and not actual fix the situation is completely outrageous. It means nothing. It's a pathetic and empty response. And this is one of the most expensive branches in the city.