Virgin Active (Watermeyer Park)

We pay each month our monthly contribution to Vitality, & also we pay our monthly fee to Virgin Active. What i don't understand is, that all these fees get paid, and no maintenance can be done on your machines in order for your client's to use the facilities in your gym. Each week there is a new machine broken, and it get's delayed to be fixed until how many months later. Each time when asked the Management what's up, same answer: Waiting for part's from somewhere. Come on, Virgin Active, get your **** up and running. Let me know if we should move our memberships to somewhere else. I know i'll probably won't even get a telephonic reply to this.