Virgin Active Very poor customer/PR care

Pity you don't have a zero star rating system. My contract expired June this year and I took it in goof faith that was that. COVID had caused us to lose loved ones, our homes, businesses and was devastating overall. I go back to the gym to renew my contract and they tell me that I owe them for 4 months outstanding membership fees. Not once was I contacted by Virgin to enquire if i care to renew my contract. The their call center gets cheeky, aggressive and argumentative with me. Pathetic customer service, you will NEVER see me again, as for the monies outstanding, you ethics and procedures leave much to be desired.