Virgin Active Vereeniging - Worst experience ever

Virgin Active Vereeniging: The worst experience with a premium brand company and here's why...

Went to the gym with an old friend (who is a premium member) whom I have not seen in years. I was told I have to speak to a sales consultant first if I want to gym for that day.

Spoke to a sales consultant in one of the booths (that has cameras, but they don't capture audio, which defies the purpose of the cameras)

The consultant said that they have a 2 week gym policy that I can pay R100 for, then after the 2 weeks. They'll follow up after a few days and if I don't want a membership, they will cancel it, refund my R100 and everyone will go their separate ways. I thought this to good to be true, and told the consultant I can't open a membership as I travel a lot and won't be able to attend the gym, however I wanted to gym with my friend that day so I said yes.

I asked if I can pay the R100 at the reception desk, the consultant said no I need to go onto the app and fill my banking details because it is their procedure (which didn't make sense to me) However, we were short on time so I did it so that we could gym.

After that day I travelled, got busy and lost track of time. In those 2 weeks no one from Virgin Active followed up. On the last day of the 2 weeks I phoned them and said that I don't want a membership, thank you and good bye. Then the consultant said I already have one, when can they see me again. Explained again what we spoke, where he then denied ever have said that. Spoke to the manager, spoke to head office, and for months they have been debiting my account and not resolving the situation. Went to the club when I could, they again denied what they said. I asked for camera footage, was told they don't capture audio.

Phoned Head office multiple times the last few months, trying to resolve it. No one follows up, no one gives feedback. Asked to speak to a manager level person - was not put through.

The sales consultant also did the sale for someone else, not sure why, maybe splitting the commission, I don't know. But this has been the worst experience with a premium brand company with such unprofessionalism ever. For the few phone operators who did try to help, thank you.

Unfortunately, I would not recommend this gym to anyone.