Virgin Active Vanderbijlpark - *********** Staff

I had enough of your staff at Virgin Active Vanderbijlpark NOT logging manually entered sign-ins at the club. The scan system has been broken for 2 weeks now and we have to write on a logbook and then the staff needs to manually capture the entries so it logs us onto the system and show our logins, this is to achieve rewards and stuff. I have proof that I went to the club yesterday and did my manual entry and guess what the *********** staff DID NOT DO THEIR JOB!!!! I don't see it on my app that my gym session was logged. So 2 things here, why does it take so long to fix/replace an electronic system? And why can't *********** staff just do a simple job!! This is pathetic, to say the least for the kind of premium you are charging, NOT PROFESSIONAL AT ALL!!!