Virgin active using procedures to claim monies from members

This company uses means and ways to claim monies from members hiding behind so called policies and procedures. I wanted to cancel my gym membership, due to business closure, the guy who assisted told me I can put my membership on hold for 3 months if I paid the fee for the month due, until I'm sure of a job, my debit goes on the 1st of the month for that month, he said to let him know if I want to cancel or go on with the contract on the 3rd month of the freezed membership. Now I have done that but im now still required to pay another months membership that keeps bouncing of the empty bank account, what more other than the cancellation fee do these people want, then I get arrogant and rude pumla talking to me like I'm simple..and many different explanations and call backs that I never get...where do I go now?