Virgin Active ************ Contracts

This is the email I have written to virgin active about the Faerie Glen branch Hello I have been trying to find a complaints email about an ************ va club that has baited me into a contract and now demand higher fees. I cannot find a complaints line so I am hoping this will make it to the correct channel.

I signed a two year contract being told that I will get 75% off of my fee when activating the vitality benefit. R500 x 75% = R125. I called vitality last week to activate my benefit and was told to pay an activation fee of more than R700 and that monthly fees would be R198. ismail the sales manager has now told me there is also a card fee. I apparently also go onto a one year contract after activating my vitality gym benefit.

None of this was explained to me by the sale woman lebogang. I spoke to nkululeko the club manager on Friday 20-03 and he said he cannot help me I must speak to Ismail. Ismail was very dismissive during my conversation and eventually said he cannot help me and I must speak to nkululeko. Ismail is blaming vitality and vitality is blaming virgin active for the mess.

I am not willing to pay these fees for gym and if I knew this at the time of the sale I would not have signed up.

I hope someone more willing than nkululeko is able to resolve this issue.

I have also logged a complaint on Hello Peter about this underhanded contract signing and baiting of fees.

Regards, Kegan Cassidy ***