Virgin active unreasonable during Corona virus outbrea****

I recently decided to Join Virgin active at Loftus

Due to the Coronavirus outbreak situation and universities being closed I tried to request a club change to one that is closer to my home. They do not want to allow me to change club stating that I must wait for 60 days. Even after explaining that right now it is not convenient for me to go to Loftus as it is too far away from home they still refused to do the change indicating that it is a Vitality policy and the system does not allow the change.