AH
Alecia H

1 reviews | Active since May 2013

07 Sept 2015, 10:10

Virgin active ******** deduction

Robyn with regards to my previous complaint, I still have not receive any proof that virgin active informed me about subtracting a larger amount from my bank account nor how this can take place without my signature. If I dont get proper proof that I was notified in writing I am going to the bank and writing the difference back until I do get proof that you notified me of the amount so that I have fair choice if I want to continue membership or not, you are going to manually change my membership fee back to R345 for this month by paying back the difference or I am writing it back at my bank myself, because this is a fault on virgin active's side! or I am going to permanently cancel my membership? I expect proper notice before a price increase of the exact amount and I expect to sign for the new amount or the notice. So that you and I am sure I have received it. This half ass way virgin active claims to let you know via post office is *********. I never received any notification. I am not happy with virgin active subtracting amounts as they please, by claiming to send ghost notifications.<br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Sept 2015, 15:23
Official
Hello AleciaAlecia,

I have tried to touch base with you on your mobile phone but to no avail.

Please accept our apology for the delayed response.

An email has been sent to you confirming the price increase letter delivery.

Should you require any further assistance, please feel free to contact me directly.

Kindest regards
Robyn