VIRGIN ACTIVE UNFAIR BILLING AND ESCALATION

Hi I have a problem with you guys, sometime this year, while i was still going to Gym, you guys where debiting me from my FNB acc, and after i changed jobs, i started banking with my capitec card, your guys could not Bill me , on my old FNB, so i updated to my capitec account, from May, you guys started debiting from my capitec account, few months down the line you are having payment issues in my account, i told you my salary date, you were able to debit for a few months, now all of sudden when you cant debit, you making my fault? nothing has changed from my side, and now you claim i owe you guys, Listen here, i am happy to pay what i owe, but im not paying any interest over a matter that is not my fault. so please help sort this out, otherwise im taking this to all social media platforms and hello peter. MW SWANA is my name, my email is **********

now this is your reply from your people on facebook.

Hi William, thanks for getting in touch. I've picked up your membership profile with the cell phone number provided. I can confirm that the banking details on the system is Capitec bank account, with the monthly debit order date of the 28th. I understand your concerns, however it does remain your responsibility to ensure that the monthly payments are received. Our records reflect that our accounts team has tried contacting you regarding your arrears a number of times, but to no avail. Your membership has now been handed over to VVM Attorneys and you would need to get in touch with them directly to make the necessary payment arrangements.

Firstly it is my responsibility to ensure i change my Details , which i did, i get paid on the end of every month, i moved from FNB to capitec, i let your consultant know when i get paid, i dont know where she got the 28th. cause the debit orders where right for a few months. i dont recall getting a call, nor email from your people telling me, they cant rich me on my phone or anything, if you take all forms of communications from me, i expect you guys to contact me through all the comms medium you took from me. if you cant reach me on my cell, try my email, you have and you took it. i never got a call/email/vmail nor sms stating that they are handing over my info to attorneys, or whoever. like i said before, i am willing to pay my gym membership provided the interest rate is waved. i clearly called to update my info , they captured it wrong, and now im responsible. and can you show me where it states "in writing" that its the customers duty to make sure their payment info is up to date?

please address this before i escalate to twitter or Mr Branson himself.