Virgin active *****ulent methods and behaviour to entice new customers

After being pestered by a sales rep vigin active overport Durban,I agreed to take out a year contract starting December 2023 , the conditions the sales rep put forward was R331 monthly fee and a kit bag upon signing. In January 2024 my fees increased after just 1 month the customer care staff offered a two month free incentive due to my inconvenience. In February 2024 once again wrong higher fees taken from my account, this time the customer care lady apologised and said the 2 free months is still in force and I will be refunded, March 2024 same thing not resolved and a higher deduction once more. I sent them a lengthy email outlining the issues. Yolisha from virgin active sends me a curt reply and told me I did not get 2 free months as I had not trained the required amount to qualify. She is obviously inexperienced when it comes to customer care and service. She did not bother to read the conditions of my contract or even my email, I did not want 2 months free it was offered to me as I was now paying a higher fee than what's in the contract. I am not interested in 2 months free I want to pay what I signed for in the contract and I want my kit bag which was a condition included by the sales rep should I take a contract with virgin active overport Durban.