Virgin Active Tygervalley, Terrible service

Virgin Active Tygervalley, staff including manager are very unprofessional and offer terrible service, i forgot my jacket in the locker and called them emmediately to collect it and keep for me, the consultant who answered confirmed they found a jacket in the lockers but can not describe it i must come to identify it, due to work travel i had not been there in two weeks, when i came to collect my jacket, i was told was donated how can you donate someone item who told you it belongs to them. Manager Nono had to be told what to do to investigate the case, very uncaring and have no customer emphathy or service. Eventually they found out the jacket was not donated because donation item will be picked up end of this week. So i ask where is my jacket then if not donated, i am told the consultant never found my jacket which not true because she told me on the telephone they had found my jacket now the jacket is missing, i asked to check their CCV camera's and investigate the case if what happened to the Jacket, the manager at tygervalley does not bother about customers zero customer service, all she says we is can not find your jacket, i have to tell her to investigate what kind of customer service is that, I want my jacket back , they need to investigate where it went because it was found but not donated, so where did it go??? please resolve my issue..