Virgin Active Trying to Rip me off

I joined virgin active late in 2018. When I joined I told the consultant that assisting me that I am on vitality. He gave me a vitality card, told me to pay for it, and told me I can come pay the activation fee on a later stage. I went to a different branch to pay the activation fee, I was told I need to pay the card fee of about R195 and they will give me a new card. I don't understand why I must pay the card fee again when I still have a card that's working perfectly fine. I went to the branch where I signed up and the consultant there told me that they only person who can assist me is the guy that was helping me when I signed, who now works at a different branch. Now I must go all over jhb looking for this guy??? What if he was no longer working for the company? I call the virgin active call centre today and they are telling me the guy did not explain the process properly to me when I signed up. Again I don't understand why I must pay for a mistake that was made by their sales person. He was representing virgin active so why is no one willing to resolve this issue now? They way I see it virgin active is trying to rip me off here.