Virgin Active Tremshed personnel arrogant and don't care

This review is particularly for Virgin Active Tremshed. I have a Virgin Active contract with the Tremshed Club. On the contract I stated that the debit orders must be deducted on the 20th of each month. Now, Virgin Active decided to debit on the first of each month. Now, the issue is, they block my card and say the payment is late. I tried to talk to the Tremshed people, and they are arrogant and unhelpful as they say I must call the head office. When I open the contract they did not tell me to go to the head office. When they are supposed to fix their admin mess, they say I must call head office and do so arrogantly.

It is annoying because even their machines are broken most of the time. Their steam room is not hot like a steam room should be. You have to stay in the for at least 15 minutes before you can can even feel the warm steam. Well, I am not surprised because according to their maintenance personnel called Pleasure (what a name), the steam machine is new. But he also mentioned that they take the old machines from other Virgin Active clubs that are upgrading or closing down. So basically, the Tremshed club is just collecting membership fees and don't maintain or replace the warn out machines. They must rest assured that when my contract lapses in October 2023, I will cancel and move to another Gym that know that their paying customers deserve what they are paying for. People who want to join this particular club / gym must be aware that, the only time they will get assistance from this people is when they are signing up for a contract, after that, they don't care.