JL
Joy L

1 reviews | Active since Mar 2015

04 Mar 2026, 09:24

VIRGIN ACTIVE TREATS ITS MEMBERS LIKE DOGS

I am livid at how Virgin Active treats its customers. I literally have been using the point for a while but suddenly can't access it without notice. A gym is taken off my premier membership but I am not notified and neither given the option of one member gym members. It must be remembered that premier is to give you choice and I chose premier to be able to access this Gym near my daughter's place of learning. My premier membership fee has escalated yearly faithfully as it does but it has not taken cognisance of the fact that Green Point access was removed for both me and my daughter's for whom I am paying premier membership. The option to remain or opt in to Green Point as the gym on the premier membership should have been given to existing premier members too because what are we left with paying premium for, clubs like constantia or Fores**** with broken equipment, broken tables with plugs which do not work. So premier means having access to broken gyms but when you upgrade we still pay premier fee but access gets revoked to the upgraded gym. THIS IS APPALLING!!!

PLEASE THIS IS INJUSTICE FOR WHAT WE PAY. I want a fair response failing which this will be escalated to the Consumer Protection Bureau.

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