Virgin active trashy customer service and debit order admin

A formal notification to please cancel my virgin active membership card reference ***. Your sales consultant (Bongani at Virgin Active Glen Marais) is very lackadaisical about resolving a simple issue like a debit order that just isn't getting processed. Your call center is also not contactable and also doesn't keep a log of queries. This is particularly frustrating because your offer was linked to two successful debit and a two-month discount thereafter. This is disappointing and the lowest level of customer service I've experienced. Utter trash!