Virgin Active Transfer Horror!!!!

I am appalled at the level of service I am receiving from virgin active (Specifically Barlfour park branch) I have been with VA for years, with a membership at Barlfour park, this year decided I am going to enroll my wife, since we live next to Old Ed’s gym, get a transfer to that gym. I dealt with Pule who is horrible in customer service and a “Don’t care” nonechalant attitude. We app**** for wife’s membership and asked he transfer me to old Ed’s, so we both at the same gym, he sent a link for payment, of which I made payment. Get to old Ed’s next morning, I was told I am a member of barlfour park, I cannot use the facilities, as embarrassing as it was, sent him a text to check, what is happening, he responded all be sorted by the morning. Idiot I am again, went to old Ed’s, was turned back and told I am not a member there, called him to speak to the receptionist to find out what is happening, he told her “It was sorted yesterday, please allow him to use gym, should be fully transfered next day” Went back to Old Ed’s next morning, again I was told I am not permitted to use the gym, I then again call him, he doesn’t respond to my calls, frustrated as I am, text him, he responds “Give me 2mins I am at the doctor” that was 18th Jan @ 12:37. He never got back to me, text him at 17:00 responds his still at the doctor. I am dismayed if this is the after sales service you give your clients, what’s horrifying is the fact that I have to pay full amount month end for services I did not use! 19th Jan 2024 again I take onus to contact him at 16:00 to find out what is happening with my membership, he responds “It is done but it shows an amount I don’t understand why” I ask him politely “what is the solution, what do I do in the interim” he blue ticks me, and never responds to phone calls. 24 Jan 2024 I call him using a different number, seeing his not answering nor getting back to me, he picks up, and says his busy sorting out my account with the GM, he will call me back, I said to him, you have made me a clown for far too long, you are will not call me back, today 25 Jan 2024 I send him a text at 13:35 asking him “should I call you again to ask for feedback, since you feel no urgency or need to call me, he responds “I had a crises, let me open my system” that was 13:39 to date no call or message or account transferred. I am tired of this, if you cannot transfer, cancel my contract and my wife’s membership, we will go where we will be valued