Virgin Active Thievery

For the second time, Virgin Active SA has completely lost my trust as a client.

I signed up a 24 month contract recently, 4 months in everything is going well. Come 1 September I get the shock of my life as their deduct and extra R330 more than they usually do. Odd? Naturally you make that annoying phone call to the call center.

They proceed to tell me no Mr Ely you signed up for this. To the public. Would I honestly be calling about something I'm not fully aware of? I must be the fool clearly.

They proceed to tell me my contract changed on my 26th birthday. The consultant at the branch clearly forgot this small detail, or did he leave it out to ensure I signed up? Hmm...BTW I also work in sales.

I actually work for the largest electronics manufacturer in the world (Samsung Electronics South Africa) - So for the readers, believe me when I say I'm no stranger to CPA, client services, etc.

My issue isn't the amount deducted from my account. Its the part where I had no idea this was going to happen that bothers me. Why does Virgin Active sales consultants quite frankly con their clients into signing up?

Why was I not made aware that my contract would be changing?

How do you change an agreement between two parties without the consent of both parties? Its different if you sent me a mail, and SMS, letter in the post. Hell if you want send me a bird with a letter attached, and say "Hi effective as of 1 September, etc etc....

No they say nothing. At the cost of the client. I will never. Ever speak well of this brand or their staff.

I will ensure any of my friends or family who ask about them, get exactly what I have been put through.

Its disgusting. Imagine being mislead into an agreement. They they have the audacity to tell you that you signed up for

Would I be ranting if this was the case?

What a joke. Fix your staff.