Virgin active the *******!

I signed up with Virgin Active Red in the Durban branch last year July. In Feb, i got a job offer to work in Cape Town and so i froze my account for March and April as i needed to settle before finding a club near me.

Last month, I made a query about moving my membershipfrrom Durban to Fores**** and activating my Vitality membership and the consultant that was assisting me said that i would have to pay R285 for the activation and there after R185 for the club membership.

So today i went to the club to activate my Vitality membership, i was now told that it costs R2120 to activate which i was never informed about and if i choose not to activate it i would have to pay R765 for the membership.

Virgin Activate sales team and social media team are under trained and are too quick to answer before carefully listening to your matter. This is not the 1st incident that i had to pay more then expected because of the consultant and i doubt that it would be the last time for me or someone else.

The guy who was "helping" me at the club said i had two options; activate Vitality or R765 and should i wish to cancel my membership, i would have to pay 40% plus R765.

I am so disgusted by the gym