"Virgin Active" The International Brand that does not care!!

I joined Virgin Active N1 City a year ago due to joint injuries that I have been suffering from... The Splash (Aqua Aerobics) was a fantastic solution to my problems. The N1 City Branch offered this class twice a week (Mondays and Wednesdays) at 18H00 which accommodated people who worked. I am currently paying full membership to this branch as the off peak package did not suit my needs. This gym just does not care!!! A request for a third class by the members was denied saying that this was not in their budget! A month ago we just randomly heard that the Monday class would be discontinued, the members then took it upon themselves to do the class on their own as I was not the only one that felt that the class worked for me! I contacted the Call Centre and laid a complaint as the off peak members, who pay less were offered this same class five times a week at 08h45 in the mornings . Someone at the gym contacted me with feedback saying that the class did not have enough support and they could not afford to keep the Monday slot!!! I requested to discuss my concerns with the manager of the club who just did not bother to return my call!!! That's service for you!! I wonder what Richard Branson would have to say about the "Don't Care Attitude " his staff has!! Well guess what, last night I heard that the Wednesday class has been cancelled as they could not afford to pay a instructor to do the class but on a Thursday evenings one of the floor assistants would do the class with the members.... Really now!! Why even bother, nobody cares about this class, Management does not have the decency to discuss this with the members, or formally let them know what's going on!! The Virgin ACTIVE brand is just a big joke, its a gym that just does what they want and doesn't care about the members!!