Virgin active tedious horrifying experience.

Hi hello Peter communityou,

I am close to breaking because of virgin active.

In 2007/8 at the age of 19 in college we had sales consultants from virgin active selling their product to us. Out of interests I signed up documents with a request that they are not processed until I give a green light on the 3rd day that my mother would be able to pay for my membership because it was going to be on the 3rd day that I saw my mother as she was working night shifts, Unfortunately on the 3rd day the sales consultants were no longer on campus and I went to the nearest virgin active to cancelled my membership which was in Kingspark Durban. When I arrived there they couldn't find me on their system and they asked that I should leave my details they will cancel my membership.

2014 December I signed up at virgin active with my husband and effectively and honestay used the gym and paid faithfully. At that time I was pregnant and was keeping fit for the sake of my child. Circumstances changed in 2015 when I got my baby and had to stop gym however we still kept our membership.

2015 we moved to Johannesburg and we moved our gym membership added our daughter and effectively used the gym. Because of the hectic move from durban to Johannesburg we had to cancel our membership in 2016 to take a breather and settle down our finances.

It is now 2017 and my husband and I went to virgin active randburg and we were signed up for our memberships however my membership was not activated. I was then told that I owe money from 2007/8 at the amount of R2145. I then asked them how can I when I have never even used Virgin active facilities that year 2007/8 and came in the gym to cancel my membership.

I was then told there was nothing they could do I had to pay that fee. I complained several times that I cannot pay that unfair amount even if I was discounted because I did not use their facilities and I cancelled that membership on the 3rd day. I was told to show them proof of my cancellations. I told them I do not have proof unless they obtain footage of the day I came to kingspark gym to cancell and I was told that I should leave my details because they couldnt find me on the system.

The administrator at rand burg virgin active attempted to obtain the footage from the gym and they declined him he also attempted to get a copy of my contract he was declined by virgin activery Durban. I then asked if I could be given the contact details of NBA the lawyers that I was handed over too. I did not get them at the time but after several attempts I eventually received the number from a call center agent working for virgin active.

I personally called them NBA and they told me that I do not exist with them with regards to virgin active my case is probably handled by another lawyer. I then went back to virgin active ramdburg and was assisted by a guy called wellington who also called the NBA company in front of me and they told him that my case was closed by NBA.

Virgin active however insist that I pay the 2145 discounted at 50%. Yet I did not use their facilities and their administration in 2007/8 was not done properly and fairly now they declining to give me access to the gym. I was processed unfairly and also I am treated unfairly that after so many years this comes up and yet I was faithfully using their gym all these other years.

I seriously need help in this regard as I want to clear my name. Now my husband has been the account holder in terms of finances in this whole saga. He is now forced to cancel because he cannot go alone it's petrol wasting if he goes alone and the fact that I can't rejoin because of this outstanding fee and they are now threatening him that if he cancels he will have to pay 40 percent of his two years gym membership fee.

Please help me. I have delt with virgin accounts department back and forth in this regard I need help. Sept 2017. I want to honestly have my husband and daughter and myself back at gym but this is failing dismally because of an amount I happen to owe yet I was not aware of all these years and all of a sudden I owe yet I have never even used or stepped beyond reception at virgin active in 2007/2008. I honestly do not feel reliable for those fees. I want to be reliable for my fees moving forward as of 2017 of which I'm being denied the opportunity by the virgin active accounts department.