VIRGIN ACTIVE TAKING MORE MONEY THAN THEY SHOULD AND NEVER RESPONDING

<p>I joined Virgin Active, Century City, Cape Town in July 2014.</p> <p>The first month they debited me with R1000+</p> <p>The 2nd month they debited me with R588</p> <p>I raised the query the first month with the consultant and he advised that he signed me and my family for the incorrect memberships and undertook to have it corrected.</p> <p>It was not corrected.</p> <p>The 2nd month same story all over again.</p> <p> </p> <p>I spoke to the consultant and his name is Inayat Modack.</p> <p>I have email correspondence with the lady in accounts department.</p> <p>On Friday 2nd September 2016, i went to the club and explained the story all over again to the Ops Manager by the name of Shaun. He promised to respond via email to me same afternoon. Nothing was received.</p> <p>No one at Virgin Active Century City seems to care.</p> <p> </p> <p>They took more money but the club refused to let my wife as they said she is in arrears.</p> <p> </p> <p>Look forward to hearing their excuses</p>