VIRGIN ACTIVE TAKES MY MONEY AND WONT LET ME GYM, THEN IGNORES ALL MY EFFORTS TO CONTACT THEM

Id like someone from customer support to contact me asap regarding my account. Ive emailed many times and always get the generic response that ill be dealt with within 24hrs and never get contacted. My account changed to a month to month and never got debited for 2 months, then miraculously gets debited on the 3rd month and then im told i have to bacj pay the last 2 months first because the bank bounced my debit order, but i was not contacted once about this. I am not paying for 2 months of gym fees where i didnt go because Virgin Active did not notfiy me once about the payment not going through, now my money has been taken for november and im not allowed access and i cant cancel my account untill this 2 month backpay is paid? This is ridiculous and your customer service is pathetic, i am STILL waiting to be contacted back about my query from 2nd November!!!