Virgin Active takes moola

I have been mailing to cancel my Virgin Active gym membership for months now, each time receiving a ‘will respond in 24 hours’ message. I used the same e-mail I had corresponded with to freeze my account as well as their official customer care e-mail address. Today, the full amount went off again. They are super willing to take your money, but it is really difficult to cancel. Join a gym with a month-to-month option,