virgin active take responsibility!!!!

<p>virgin active collection company MBD attorneys. i requested a settlement offer from them to settlement my account on the 10th of Feb 2017 intial amount given was 4500.00, as payment for settlement was intended for the 15th of Feb 2017. i did not recieve any settlement offer, however they were very quick to call me to remind me of my payment on the 13th of feb 2017 amount moved to 4866.00. on this call i told them im awaiting the settlement offer before i make payment. they insisted that a letter was sent to my email even though i did not recieve it. i even asked why the amount changed. however i recieved no logical explianation. i eventually recieved a PAYMENT REMINDER LETTER on the 22 feb 2017 amount moved to 4900.00. i called in to query consultant was rude and my husband who is the Garanter of this account took over the call and requested that going forward all calls should be directed to him. despite his request they continued to call me 3 times. eventually after mentioning his request again they called him, and he requested documents of the intial contract the adviser EUGENE LEEW was TOTALLY RUDE AND CUT THE CALL ON HIM. Today 13 March 2017 my husband recieved a call from the same adviser who did not respond to my husband but was breathing heavy on the call for 30secs and eventually asked for my name and cut the call. we contacted MBD attorneys and spoke to MANKAYI ZAMA and explianed th story and asked to speak to a manager, she put us on hold for 10mins and came back and said that at 13:30 they all in a meeting. my husband was persistant and said that if he doesnt speak to a manager he is taking this matter forward. after 5mins SEPHOKA NTHABIISENG (manager) says hello, so my husband says hello who am i speaking to, she said you asked for a manager isnt so you speaking to...my husband then requested her to pull up the call of the adviser that called and was breathing on the line she cut the call....and she called him back 10mins later saying their SYSTEM ONLY ALLOWS THEM TO SPEAK FOR 10mins(BULL****) she then went on to say that they cant find the call and that the only call they found was the previous call from EUGENE LEEW when we requested the documents. i was on the call with BUYO QUWE at the same time for Virgin Active and asked if i could speak to the compliants department, she asked why i explained and was told that the account was handed over and they cant do anything. the only thing she can do is get someone from Virgin Active to Contact MBD attornys. although this isnt a virgin active company, you still hired them to act on your behalf therefore it IS YOUR RESPONSIBILTY.</p>